Delivered finished and explained, not handed over as a toolkit with a wiki link. Training is part of the work rather than an upsell.
Plenty of builds technically ship. The system exists, it runs, and one person on the team half understands it. When that person changes role, the knowledge leaves with them and the system becomes something everyone works around rather than uses. The build was not the failure. The handover was, and it was probably scheduled for a week that turned out to be busy.
We set it up, run it alongside your team, and train the people who will actually operate it, using your data rather than a demo set. Handover is a scheduled part of the engagement with a defined end, not an open promise of support. By the time we finish, more than one person can run and change it.
11 hours of manual data entry removed every month, for one property manager running 10 properties across 4 countries.
Month-end close went from days to about 40 minutes. Built in four weeks.
Ask who on your team would own this once it ships. If the answer is nobody, that is worth solving before the build starts.